FAQs

I forgot my password, what do I have to do?

Just click on forgot password. We will send you a link via Email, where you can set up a new password. You can also contact our customer service via Live Chat or Email at [email protected] at any time.

How can I change the delivery address?

Just log in to your Apomeds account and change your address under personal data delivery address. Do not forget to save.

What are the shipping costs?

Shipping costs and cost for the online prescription are already included in Apomeds, which means that the price you see on the page is the final price. There are no hidden fees at Apomeds.

What do I have to do if my order does not arrive?

All orders that are sent via delivery company are sent with a tracking code, which means you should always be able to track your order. If for whatever reason an order does not arrive, please contact our customer service by phone or live chat or via the contact form and as part of our service we will investigate with the delivery company for you.

Who or what is Apomeds?

Apomeds is a medical online platform that connects you to licensed EU doctors and mail order pharmacies so you can order medicines legally and with prescription online. Apomeds focus on medications in the category men’s health such as erectile dysfunction, premature ejaculation or hair loss. In addition to drugs for erectile dysfunction you will find in the field of women’s health medications such as birth control pills or the morning after pill, but also in high-pressure or chronic diseases such as asthma, we have treatments in our selection.

Further information about Apomeds and who we are can be found in About us and how it works .

Does Apomeds work with proper doctors?

Apomeds cooperate with only European license professional doctors, all the information about the doctors and their certificates can be found in our Terms and Conditions, additionally, the prescription that will be provided to you upon successful completion of the medical questionnaire.

How soon can I get an answer from Apomeds doctors?

Normally you will receive a response from our doctors in the normal opening hours, meaning Monday to Friday from 8 AM to 4 PM in maximum 2 hours. If you order a prescription after working hours you will get a response the following business day.

Where do the medications from Apomeds come from?

The medicines are supplied by a European regulated mail-order pharmacies. Information regarding our pharmacies associates can be found here .

Do I get a prescription or just the medication delivered?

You will receive the medicine and prescription. The medicine will be available for collection, after the mail order pharmacy has received the prescription.

What does a package of Apomeds look like?

All packages look very discreet from the outside and the information written on the package does not show the content. For further information about shipping and delivery, click here.