Frequently asked questions

Apomeds is a digital healthcare platform that connects patients with licensed doctors and regulated partner pharmacies. We provide access to advanced treatments following a medical assessment. All treatments are supplied through authorised pharmacies in accordance with UK regulatory standards.

Apomeds works exclusively with licensed partner pharmacies. All medicines supplied are approved for use within the UK and are sourced from regulated pharmaceutical wholesalers. Medications are dispensed by qualified pharmacists in line with medical standards.

Ordering is straightforward and takes place in three steps:

• Choose your treatment – Select the type of medication or support you need.
• Submit prescription – If you don’t have a valid prescription, you can consult a licensed doctor and check if you are eligible for treatment.
• Get your order – If approved, a partner pharmacy dispenses your medication and ships it in discreet packaging, within 24-48h.

Prescriptions are issued only where clinically appropriate.

Cancellation depends on the status of your order:

• Before payment: You may cancel at any time.

• After payment, before dispatch: A full refund is available.

• After dispatch: Due to UK medicines regulations, prescription medicines cannot usually be returned unless faulty or incorrect.

• Exceptions: Due to their temperature-sensitive nature, weight management treatments such as Wegovy, Mounjaro, or Saxenda are non-returnable. They must be used immediately upon receipt or disposed of properly.

Please contact customer support as soon as possible if you wish to cancel.

You must be 18 years or older to place an order.

Yes. You may send your original paper prescription to our partner pharmacy. Once received and verified, your order will be processed and dispatched in discreet packaging.

Please note that postal delays may extend processing times.

The subscription service allows you to receive your medication regularly, according to your treatment plan. This helps maintain continuity of treatment without needing to go through the ordering process each time.

Yes. You can manage your subscription by logging into your account and selecting “My Subscriptions.” From there, you can:

• Cancel

• Pause

• Skip a delivery

• Change delivery frequency

• Change pack size (subject to medical approval)

Changes take effect from the next scheduled order.

Log in to your account and click on "My Subscriptions". There you can view and manage all your subscriptions.

We accept secure payment methods, including:

• Debit and credit cards

• PayPal

• Apple Pay

• Google Pay

• Bank transfer

Availability may vary depending on provider policies.

Yes. Once payment is received, you will receive a confirmation email with your order details and next steps.

If you experience any payment difficulties, you will receive a separate email with instructions on how to resolve the issue. Often, checking your payment details and ensuring sufficient funds are available will help. If the problem persists, please contact our customer service.

Orders are typically dispatched within 1 working day after approval and payment.

• Standard delivery by Royal Mail: Usually 2–3 working days

Delivery times may vary depending on location and courier.

Yes. Once dispatched, you will receive a tracking link from the courier.

Yes. You can specify separate billing and delivery addresses during checkout.

If a parcel cannot be delivered and is returned, please contact customer support to arrange reshipment. We will review your delivery details to help prevent future issues.

Due to UK medicines regulations, prescription medicines cannot usually be returned once dispatched, unless they are faulty or incorrectly supplied.

Cold-chain medicines (such as Wegovy, Mounjaro or Saxenda) cannot be returned under any circumstances due to safety requirements. Due to UK medicines regulations and patient safety requirements, we are unable to offer refunds for weight-loss medications once an order has been processed, approved by the prescribing clinician, or dispensed by the pharmacy. This policy applies regardless of whether the medication has been opened or used.

Approved refunds are typically processed within 1–5 working days, depending on your payment method.

Refunds are issued to the original payment method.

An account is automatically created during checkout. You can then log in to view orders, manage subscriptions and update details.

To change your registered email address, please contact support from your current registered email.

A one-time password is a secure login code sent to your registered email address. It is valid for 10 minutes and can only be used once.

1. Check your spam folder: Sometimes our messages are mistakenly moved there.

2. Contact customer service: If you are not receiving any emails, please contact our service: support@apomeds.com.

3. Check your address: Make sure your email address is correct and valid.

4. Adjust settings: Check your email filters to ensure that messages from Apomeds are not blocked.

Apomeds complies with UK data protection regulations. Personal data is processed securely and shared only where necessary with licensed partner pharmacies and delivery providers.

You can read full details in our Privacy Policy.

Your phone number may be required:

• To resolve order-related issues

• For delivery coordination by the courier

We aim to contact you only when necessary.

To permanently delete your account, please email support@apomeds.com. We will process your request in accordance with UK data protection laws.