General Terms and Conditions (GTC)
APO GLOBAL LIMITED (hereinafter “APO GLOBAL”)
for the Use of the Online Platform www.apomeds.com
Ibex House, 61 Baker Street, Weybridge, KT13 8AH,
Greater London,
United Kingdom.
1.1 These General Terms and Conditions (hereinafter "GTC") apply to the use of the platform operated by APO GLOBAL (hereinafter "Operator") at www.apomeds.com (hereinafter "Platform") by natural persons (hereinafter "Users").
1.2 The Platform facilitates the transmission of User requests to independent medical service providers and/or licensed pharmacies (hereinafter "Partners"). The Platform hosts information provided by the Partners, and allows for the transfer of information to take place directly between the User and the Partners. Any contractual relationship or agreement formed between a User and a Partner is established directly between the User and the Partner. The Operator itself is not a party and shall not be deemed to be a party to any such contractual relationship or agreement between the User and the Partner.
1.3 The Operator does not provide medical advice, treatment, or dispense nor provide medications, but acts solely as a technical intermediary.
1.4 These GTC apply exclusively. Any deviating terms and conditions of the User shall not apply unless the Operator expressly agrees to their validity.
2.1 The Operator provides digital infrastructure through which Users can:
a) submit a request for medical consultation, diagnosis, or treatment to a medical service provider, and/or
b) forward prescriptions or prescription requests to a cooperating pharmacy.
2.2 The selection and availability on the Platform of Partners is based on criteria determined by the Operator (e.g., licensing, certification, location, technical integration). Users retain the right to freely choose medical service providers or pharmacies. The Operator has no influence over the provision of the medical care services or provision of the medication of the referred Partners and acts solely as an intermediary.
2.3 The Operator assumes no medical or pharmaceutical responsibility. Any contractual relationship is established solely between the User and the respective Partner. The Operator shall not be, and shall not be deemed to be, a party to any such agreements.
2.4 On a case-to-case basis, the Operator may provide certain services as further described in Section 5.3 below.
2.5 There is no entitlement to use the Platform. The Operator reserves the right to suspend the Platform, in whole or in part, at any time.
3.1 Use of the Platform is only permitted for adults with full legal capacity.
3.2 Certain functions (e.g., certain services of our Partners, forwarding prescriptions or callback requests) require prior registration.
3.3 The User agrees to keep login credentials (e.g., username, password) confidential and not to disclose them to third parties. Please notify us immediately if you suspect that your account security has been compromised. Detailed information about data handling can be found in our Privacy Policy, which you must acknowledge during registration.
3.4 Registration requires the User to provide all requested information truthfully and completely. At the time of registration, the User must be at least 18 years old and have full legal capacity. Multiple registrations are not permitted. The User must provide prompt notification of any change of the information provided during registration.
3.5 There is no legal entitlement to the use of Platform services. The Operator reserves the right to deny registration without stating reasons.
4.1 The Platform offers Users the ability to select or be automatically assigned to available Partners. The Operator solely facilitates contact, and provides payments processingbetween Users and available Partners.
4.2 By submitting a request via the Platform, the User commissions the Operator to mediate contact.
4.3 The contract for medical services or delivery of medications is concluded exclusively between the User and the selected or assigned Partner.
4.4 The Operator is not liable for the conclusion or successful fulfillment of such contracts.
5.1 Use of the Platform for information purposes is free of charge for Users. Any costs for medical consultations, prescriptions, or medication orders are borne by the User and payable to the respective Partner.
5.2 If any Platform services are subject to a fee, this will be clearly indicated in a transparent way to the User before a payment will be requested.
5.3 Insofar as the User chooses the option of redeeming a prescription through a Partner pharmacy, a variable service fee may apply. This shall be the case if the Platform is able to obtain more favorable conditions compared to the standard price initially published by the Partner pharmacy on the Platform (hereinafter the “Standard Price”). The Platform will verify whether there are more favorable current prices than those originally reported to the platform by the Partners. The difference between the Standard Price and the actual price charged by the dispensing pharmacy finally chosen by the User shall be divided equally between the User and the Platform. In this case the Platform´s share will be charged as a service fee. The maximum saving share allocated to the User shall be limited to five (5) % of the Standard Price. Any savings exceeding this threshold shall accrue exclusively to the Platform and will be charged as a service fee. The User acknowledges that the service fee is variable depending on the conditions obtained and shall automatically apply in accordance with the calculation method described herein.
6.1 The Platform processes payments on behalf and for the account of affiliated Partners. This may include medical fees, Partner service charges, medication purchase prices, and shipping costs (if applicable).
6.2 Receipt of payment by the Platform does not create a contractual obligation of the Platform regarding the services provided by Partners. The Platform acts solely as a collection agent on behalf of the Partners.
6.3 By accepting these GTC, the User expressly authorizes the Platform to receive payments on behalf of the Partners.
6.4 Payment is considered fulfilled when received by the Platform, thereby releasing the User from their payment obligation to the Partner.
6.5 Any refunds are also processed by the Platform on behalf of the respective Partner.
6.6 The Platform reserves the right to use external payment service providers. In such cases, the terms and privacy policies of the respective provider additionally apply.
6.7 By accepting these terms and conditions, you accept the Mangopay terms and conditions (T&Cs) available at this link which constitute an agreement between you and Mangopay that governs your use of its services via our platform.
7.1 The Operator is not liable for medical or pharmaceutical services provided by Partners. The Operator does not guarantee that medical services will be performed. Partners independently assess whether treatment is medically appropriate.
7.2 The Operator assumes no liability for the accuracy, completeness, or timeliness of content provided by Partners or third parties.
7.3 The Operator is only liable for damages caused by intent or gross negligence. In cases of ordinary negligence, liability is limited to breaches of essential contractual obligations (cardinal obligations) and to foreseeable, typical damages.
7.4 Liability for injury to life, body, or health and under the Product Liability Act remains unaffected.
8.1 The Operator collects, processes, and uses personal data in compliance with applicable data protection laws, especially the GDPR.
8.2 Detailed information is provided in our Privacy Policy, which must be acknowledged during registration. See the Platform's Privacy Policy at [Privacy Policy Link].
8.3 Personal data will only be disclosed to Partners based on express consent or as required to fulfill the contract.
9.1 Users agree not to misuse the Platform, particularly by:
a) providing false health information;
b) transmitting unlawful content;
c) submitting automated queries (e.g., via bots).
9.2 The User agrees to provide information truthfully and to the best of their knowledge, especially in medical contexts.
9.3 The Operator reserves the right to exclude Users who violate these obligations.
10.1 The Operator reserves the right to change these GTC with future effect. Any changes will not affect existing contracts between Users and Partners.
10.2 Changes will be communicated to the User two weeks prior to their effective date via email or the Platform.
10.3 If the User does not object within 14 days, the amended GTC are deemed accepted. This consequence will be explicitly indicated in the notification.
11.1 The laws of England and Wales shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict of law rules. The courts of London, UK shall have non-exclusive jurisdiction. This means you may bring claims related to these GTC arising from consumer protection laws in London, United Kingdome.
11.2 If any provision of these GTC is found to be invalid, void, or unenforceable, the remaining provisions shall remain unaffected.
12.1 Cancellation Right
In case a service is being provided according to Section 5. 3, you have the right to cancel this contract within fourteen days without stating the reason for such. The cancellation period is fourteen days from the date of contract conclusion.
To exercise your cancellation right you must notify us at
Apo Global Limited
Ibex House, 61 Baker Street, Weybridge, England, KT13 8AH
Email: support@apomeds.com
through unambiguous declaration (e.g. letter by post or email) of your decision to cancel this contract. For this purpose you may, but are not required, to use the attached template cancellation form.
Sending notification to exercise your right of cancellation prior to expiry of the cancellation period will be deemed sufficient for compliance with the cancellation period.
Your cancellation right will prematurely expire where we have performed the service in full and only first commenced performance of the service after you, as the consumer, provided your express commensurate agreement and simultaneously confirmed your awareness that you will lose your cancellation right upon performance of the contract in full by us.
Please note that this cancellation right applies solely for services provided by the Operator and not with regard to your contractual relations with the physician or your contract of sale for medicines with the (mail-order) pharmacy selected by you.
12.2. Result of cancellation
Where you cancel this contract, we are required to promptly refund all payments that we have received from you within fourteen days at the latest from the date we received your notification of cancellation of the contract. In effecting this repayment we will use the same method of payment used by you for the original transaction, save for where an alternative arrangement has been expressly agreed with you; no fee will be charged for any such repayment. We do not currently charge a user fee for consumers.
12.3. Template Cancellation Form
(Should you wish to cancel the contract, please complete and return this form to us.)
– Please send to
Apo Global Limited
Ibex House, 61 Baker Street, Weybridge, England, KT13 8AH
Email: kontakt@apomeds.com
– I/we (*) hereby cancel the contract concluded by me/us (*) in relation to the performance of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only in the case of hard-copy paper notification)
– Date
(*) Delete as applicable.
- End of cancellation policy -
Operator Contact Information
Apo Global Limited
Ibex House, 61 Baker Street, Weybridge, England, KT13 8AH
Email: kontakt@apomeds.com
Company Registration:
Registered with Companies House (UK) under number 16567478
UK VAT ID: 500167343
(UK) Supervisory Authority:
Medicines and Healthcare Products Regulatory Agency (MHRA)
151 Buckingham Palace Road
London SW1W 9SZ, United Kingdom
Content responsibility: APO GLOBAL Ltd.
Information pursuant to § 36 of the German Consumer Dispute Resolution Act:
Consumers may contact recognized dispute resolution bodies. APO GLOBAL does not participate in any dispute resolution procedure before a consumer arbitration board and is not obliged to do so.